Phone Number: 1-587-220-0604
Email: info@kickinghorseriverchalets.com
Kicking Horse River Chalets
A beautiful interior photo of the Kicking Horse River Chalets A beautiful exterior photo of the Kicking Horse River Chalets A beautiful image of the Kicking Horse River Chalets kitchen A beautiful photo of the loft rooms at Kicking Horse River Chalets A beautiful image of the living rooms at Kicking Horse River Chalets A beautiful image of the fire place Kicking Horse River Chalets

Kicking Horse River Chalets Customer Survey

First Name Last Name
Email Room Number
Your check in date was: Your check out date was:

Please rate your guest experience from 1 (Very Poor), 2 (Needs Improvement), 3 (Good) to 4 (Excellent): (If any fields are not applicable to your stay please just leave the option blank and proceed to the next question)

Checking In:

Your welcome upon arrival:
Accuracy of your Reservation:
How long it took to Check you in:

Your Room:

Room Cleanliness:
Room Maintenance (all light bulbs working, Fireplace working, TV, etc):
Comfort of your room:

Checking Out:

Accuracy of your Billing:
Speed of your Check Out:

Employee Hospitality:

Employees were friendly and welcoming:
Employees were knowledgable and able to help with my questions:

Issues:

Did you encounter any problems while staying with us?
If yes, please explain your problem:
Did you inform our staff about the issue?
If yes, please explain how our staff attempted to resolve the issue:
Were you satisfied with our attempts to resolve the issue?
If no, please explain what could have been done to help resolve the issue:

General:

Overall, how would you rate your stay at our hotel?
Based on your visit, would you return to our hotel in the future?
If you chose "No" or "Possibly", please explain what we can do to help ensure your return:
Keep me updated on the specials, promotions and events for this hotel and other Waymarker Hospitality properties?
How did you hear about us? If you answered that you had found us on the "Internet" could you please indicate where on the Internet (Example: Google Search or Ad on TourismCanmore.com)
Comments or Notes: